Refund Policy — Blaivoré

Paste-ready for Shopify **Settings → Policies → Refund policy** (aligns with T&C section 6).

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REFUND POLICY

**Last updated: August 17, 2026**

We want you to love what you ordered. If something's not right, here's how we make it right.

30-Day Returns

You may return **unworn, unwashed items in original condition** within **30 days of delivery** for a full refund (original payment method) or an exchange.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, misprinted, or isn't what you ordered:

• Contact us within **14 days of delivery** at **azraellg1235@gmail.com**
• Include your **order number** and a **photo** of the issue
• We'll replace it or refund it — **including any shipping costs** — at no charge to you

How to Start a Return

1. Email **azraellg1235@gmail.com** with your order number and reason

2. We'll reply within 1–2 business days with return instructions

3. Ship the item back (buyer pays return shipping unless the item was defective/incorrect)

4. Once we receive the item, your refund is processed to the original payment method within **5–10 business days** (you'll get an email when it's done)

Not Eligible for Return

• Items washed, worn, or altered
• Items returned after 30 days
• Final-sale or discounted "as-is" items (marked at purchase)

Exchanges

Same process as returns — tell us what you want instead and we'll swap it once the original arrives back.

Late or Missing Refunds?

If your refund hasn't arrived after 10 business days: check your bank first (processing time), then contact your card issuer, then email us — we'll track it down.

**Questions?** azraellg1235@gmail.com — Blaivoré, streetwear with status.